Refund and Returns Policy

At Inna, your satisfaction is our highest priority. We are committed to delivering quality products, but we understand that sometimes issues happen. Please carefully review our refund and returns policy before placing your order.

🔁 Returns

We do not accept returns.
Once your order is processed and shipped, it cannot be returned or exchanged.

💸 Refunds

You may be eligible for a refund in the following cases:

✅ Full Refunds

A full refund will be issued if:

• The courier confirms your package was lost in transit.
• Your order arrives opened, damaged, or broken.

💰 Partial Refunds

Partial refunds apply if:

• Part of your order is missing, and refund will correspond to the missing items’ value.

⏳ Refund Request Timeframe

Refund requests must be submitted within 3 days of receiving your order.
Requests after this period may not be accepted.

📹 Video Proof Required

To ensure a smooth refund process, video proof is required for all claims.

We recommend recording a video when opening your package to document any issues.

📬 How to Request a Refund

Please contact us at [info@innastars.com] with:

• Your order number.

• Description of the issue

• Attached video proof

Our team will review and respond within 2 business days.

Thank you for choosing Inna. We appreciate your understanding and support.